Selling Social Media : How to Get Bosses, Co-Workers and Clients to Jump on the Bandwagon
If you missed the first Social Media Seminar of the DC Chapter of the Black Public Relations Society, you didn’t get a copy of my whitepaper “Selling Social Media”. But fear not: I’ve compiled the main points here for you.
If you’re like me, you are in charge of convincing business owners why social media is important to their bottom line; and you’re probably also trying to get them actively engaged in it. It’s a process to truly win over those who are extremely private or just simply averse to telling the world what they’re doing. Here are a few tips to get those you’re working with on board.
Sell It. Before you can expect your client or boss to buy into the virtues of social media, you must first answer the obvious questions: “What’s in it for the company? Why should we invest our resources here?” As your client or company’s social media ambassador,you have to do your homework. Offer up clear examples of where social media worked for a similar company. Show where a direct competitor saw results and you’ll get and keep a client’s attention.
Educate the Gatekeepers. Consider hosting a half-day social media camp for your client or Marketing Director to go over the basics. Make your presentation fun, interactive and easy to follow. Remember: those who don’t use social media are often intimidated by it or at the very least, don’t understand how far-reaching it is. Hold your boss or client’s hand and let them know you understand their apprehension. Repeat your belief that social media is a worthwhile investment.
Offer a Roadmap. What good does it do you to create an incredible plan that can’t with real ways your client or boss can begin using social media immediately. Set up accounts on social media sites for them and hand them a username and password.
Set Metrics. Be sure that you set goals that your client can really measure. Give them participation goals (i.e., two blog posts per week, or 1 Twitter update a day) as well as goals for the newly implemented social media program (i.e., 200 new Twitter followers by [date], or an improved online brand image by [date]). If you set goals, you can chart your progress easily. Knowing your progress allows you to change course if your strategy isn’t working.
Build It In. Developing your marketing and PR calendar for next year? Build social media into the plan so those in charge can
see exactly where it fits, and exactly how it complements the work you’re already doing.
Communicate the Commitment. While implementing a social media program may seem to have no real associated costs, developing quality social media programming can be extremely time-consuming. Communicate this fact to your client or director to be sure that you are well-compensated for your time.