Categorized | Social Media

How Foursquare Leverages the Power of Network Influence to Create Loyal Customers

When I first signed up for FourSquare, I didn’t really know how I could leverage it for PR. I got on there to try it because that’s what PR people do when we hear about new social media tools.

I got on Foursquare and started finding people to follow, but at the time there weren’t very many people in my DC Twitter circle on it so the pickings were slim. Luckily, Peter Corbett was on Foursquare, so I followed him and watched his check-ins around the city. There was one that caught my attention, and kept keeping my attention : Chinatown Coffee Company.

I am a coffee snob. So I thought to myself: How in the world was there a coffee place in the city (and apparently right down the street from my house) that was serving divine espresso, that I didn’t know about?! At the time Peter was the mayor of Chinatown Coffee, and thanks to Foursquare, I was able to get the exact address of the place, so one day when I was nearby I stopped in to try it out.

Can you say love at first sight? Done deal. Everything I have ever wanted in my neighborhood coffee shop, my needs all met in one fell swoop. Now, if you know me, you know that for me to say this is major. Let me break this down: minimalist, industrial decor. Locally-sourced dairy. Hawthorne bakery pastries (they always have banana nut muffins, even in summer). Limited seating for an intimate feel. Michele’s granola. Lattes and cappuccinos so perfectly sweet, they don’t even need sugar. A church pew as seating. Customers on MacBooks. Baristas you can talk to about stuff besides coffee.

Just to tell you about the quality of the people this place attracts, once after leaving a PRSA event, Deborah Brody and I went to CC to talk and have coffee, and after leaving we saw Jessica Yellin, a CNN Congressional correspondent jump out of a taxi and head in to grab her java to go. At the time, I was planning PoliTwitch, so I ran back in to talk to Ms. Yellin about possibly getting someone from CNN on the panel. She ended up helping me get Mark Preston, CNN’s political director to speak. And it all started in a round about way with Foursquare.

I say all of this to say, had I not been on Foursquare I may have stumbled across Chinatown Coffee on my own. But because Peter Corbett was the Mayor, it immediately had an endorsement by someone whose taste I trust. And I’m not talking taste in coffee. While that is important, Peter is a busy creative business person so anywhere he chooses to spend any of his precious free time (even if it’s to drop in to grab a cup of coffee) holds a tremendous bit of weight with me.

Think of this as network influence. You may not know of the best place to grab a bottle of wine, but if someone you trust who has great taste in wine endorses an establishment by going there repeatedly and saying how great the wine was, that’s probably where you’re going to go. And if you’re the owner of a wine shop, your job is to find those influencers–the people who know wine, love wine and are always talking about wine–and make sure they are coming to your wine shop, tasting your finest wine, and perhaps getting free bottles of wine. Maybe you need to throw a little private wine tasting just for your wine influencers just so they can check in on Foursquare and put you on the proverbial Foursquare map.

So if your business is NOT on Foursquare, you need to get on there. Because your customers are watching where their friends are checking in. And sometimes, your customers may randomly search for a place to eat or something to do by doing a random “places” search to see what’s nearby. If you don’t pop up, they can’t consider you. And you might be RIGHT under their noses. Just like Chinatown Coffee was  right down the street from my house, but it didn’t exist for me until I saw it Foursquare.

If you need help getting on Foursquare, finding influencers, connecting with influencers, setting up rewards programs or further leveraging Foursquare for your business, let’s talk.

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This post was written by:

- who has written 211 posts on Mopwater PR + Media Notes.

An innovative PR pro and former print journalist, Amanda Miller Littlejohn is the brand definition expert. She works with solopreneurs, small business owners, and industry experts to help them define, refine and position their personal brands. Amanda helps her clients leverage blogs, events, LinkedIn, Twitter, video and other social media to connect with customers and build buzz online and off. Find Amanda on Twitter @amandamogul.

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5 Responses to “How Foursquare Leverages the Power of Network Influence to Create Loyal Customers”

  1. Angela Price says:

    Amanda,

    What a terrific read!
    I was inspired to action by your words.
    I do need to ask, however, what is Foursquare?
    This sounds like a great place for my black cakes.

    Warm regards,
    Angela

  2. Sylvia T. Ballinger says:

    Awesome Amanda!

    You brought it home. I immediately went to their Web site to check it out. While I can’t use it at my agency, I can certainly use it socially. I can see once this really catches on, the opportunities for businesses to leverage their brand are endless.

    Thanks for your insight,
    Sylvia

  3. Matt Blank says:

    Do you think this is of value for a service business? We do home remodeling, with no store front to speak of.

  4. Thank you, Angela.

    Here’s a little snippet from TheWeek.com that gives a definition.

    “What’s Foursquare’s main feature?
    Foursquare allows you to share your location with friends. So, when you walk into a bar or restaurant or mall, you “check-in” (Foursquare’s term) on your cellphone or mobile device, and your friends will see where you are on a Foursquare map.

    Is that it?
    It’s also a game, of sorts. You earn points and “badges” for checking-in frequently, or at a certain time. If you raise enough points you become “mayor” of a certain area.

    How many people use it?
    It just surpassed 500,000 registered users, and had its biggest day ever March 11, with more than 275,000 “check-ins.”
    Read this article

    Now there’s been a lot of debate about the safety of “checking in on a site and telling people where you are, but you can always check-in when you’re leaving. Also, the only people who know your checkin status are the people you “friend” on Foursquare like on Facebook.

    Business owners can set up a profile, but this is best-suited for businesses that have a storefront. I’ve started using Foursquare as a cityguide. If I need an idea of a place to eat or go, I just go to places and find out what’s close.

  5. It’s best suited to businesses with actual storefronts. And honestly people probably won’t be searching for that type of service on Foursquare. It’s more of a social way to let people know where you are in hopes to connect with friends or let people know where you’ve been.

    But hopefully you have a blog and are on Twitter? That would be great for a home remodeling business. Especially with before and after photos.

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