The other day I got a note from Devon, the Spring intern. She was telling me how her summer and fall were shaping up work-wise and thanking me for the opportunity to work with me and learn on the job. Devon has lined up internships with two PR firms and is on her way. I’m so excited for her. Devon composed a letter for our readers and I wanted to share it with you.
My Internship Experience at Mopwater and MLMG
How much do you really learn when you copy your notes off a powerpoint presentation? A lot of students sit at their desks, staring at state-of-the-art projectors on the wall, without even attempting to grasp the concepts that their professors are trying to share with them. There is only so much you can learn from inside a classroom. Real, hands-on experience is the only way to learn the ropes of the industry and get a head start on your professional career. This became apparent to me during my first public relations internship.
In the classroom, I had written countless press releases and public relations documents for fictitious companies. In most cases, just writing the average inverted pyramid style news release was enough. As a student, it was easy to write a press release without worrying about the outcome. I mean, who was going to get hurt if I got a B instead of an A on that one assignment? The company did not exist and therefore they suffered no economic loss or failure due to my inability to sell their product or service.
My internship with Miller Littlejohn Media Group opened my eyes to the real pressures of the industry. I immediately panicked after I got my first assignment to write a press release for Amanda’s event in January, Twitch!: Public Relations in the Age of Social Media. This was no longer a press release that would be read only by a professor; instead it had to grab the attention of every journalist who glanced at it. I remember the first draft I wrote was plain to put it nicely. Amanda met with me after I sent her the first draft to explain the undeniable importance of an “angle”. “If you want a journalist to read what you have to say, then you better be giving them something that is essential to the lives of their readers,” she told me.
This was just one of the many invaluable lessons I learned while working for Miller Littlejohn Media Group. Sure, I had been told this in the classroom, but I never saw the consequences. The business world was no longer an image of my imagination, rather I was part of it and Amanda and her company were depending on me to complete certain tasks and to complete them well.
While working alongside Amanda, I gained knowledge of the skills necessary for the job, as well as how to find and keep a job in public relations. Most importantly, she taught me the importance of being able to sell “me”. While selling a product is extremely important, you must first prove that you are a valuable asset to a given company or firm if you want to survive and thrive in the PR industry.
Personally, I never learned these lessons from sitting in a classroom. The knowledge I have gained from working for a real company is the reason for my current success. I know that my education and my career would not be where they are today if I didn’t have this internship. I am grateful for the opportunities Amanda gave me and the lessons she passed on. If I could give any advice to other students out there, it would be to dive in head first and learn the industry from someone who has mastered it.
Looking for a PR Internship? I am looking for a few resourceful, mature, hard-working, social media savvy interns in various locales. Email info (at) millerlittlejohnmedia (dot) com for more information.
Like everyone else, journalists are using social media to multitask, carry on multiple conversations and be in more place at one time. Of course this ends up meaning they are able to communicate with more potential sources than ever before. The limitations of communication are (almost) removed, creating a hyper-journalism. Kinda like journalism on steroids.
PR pros consider these limitless pathways to communication in a pitching context of course, but it’s nice to know that journalists think of it that way as well. Thanks goes to DC Social Media Examiner Mary Fletcher Jones for capturing this great footage at Twitch! Public Relations in the Age of Social Media, the panel hosted by Mopwater on Thursday evening. In the clip, Washington Business Journal reporter Jennifer Nycz-Conner discusses how reporting, aided by social media, is akin to cooking on a restaurant range as opposed to on your standard kitchen stove.
[Other #TwitchDC panelists included Jim Long of NBC (@newmediajim), McLean Robbins of Washingtonian Magazine (@deacondoesdc), Jamila Bey of NPR (@jbey), Arthur Delaney of Huffington Post (arthurdelaneyhp) Lindsey Mastis of WUSA9 (lindseymastis)]
Not quite. Turns out, it was Grim’s third wedding anniversary, which he obviously could not skip.
Grim sent fellow Huffington Post reporter Arthur Delaney in his stead, and to avoid becoming an official Twitch Ditch, he also sent these responses via email to my questions about his use of social media during his reporting and sourcing.
Mopwater: How has social media changed how you do your job? RG: The biggest shift I’ve seen is toward IM [instant message], both on Facebook, blackberries, gchat or plain old AIM. People seem more relaxed on IM. So build an IM relationship with a reporter.
Mopwater: How do you use social media to find sources for your stories?
RG: LinkedIn has been an enormous help and is a great way to find people online, as is Facebook. If you want reporters to be able to reach you, make those accounts as public as possible and have a phone number easy to find.
Here’s my broad point: The PR people who are successful for me are the ones who can get through. Getting through is a function of staying ahead of the stream of communication that rushes our way. Once, emailing a reporter was the way to do that, but the inbox now is so stuffed it’ll just get buried. There will continuously be new ways to stay ahead, though. Facebook chatting is a good and underused way now. Some reporters might get annoyed at getting a FB ping from a PR flak, but whatever. It’s not your job to make us happy, just to get our attention. A direct Twitter message would get through, too, as would a tweet with my handle in it. Reporters are always out there looking to see what people are tweeting or writing about their work, so you can trap us that way.
You haven’t heard from me in a while because I have been working day and night putting together the very first Mopwater PR + Media Notes Panel, and it promises to be amazing. If you’re in the Washington, DC area, you won’t want to miss it. If you’re not, hopefully we can do some sort of recap for those of you who could not attend.
If you manage the public’s perception of your company or are concerned with increasing your organization’s media exposure in 2010, you will want to attend Twitch! Public Relations in the Age of Social Media. If you are like 80% of PR professionals who participated in the VOCUS fall survey on PR planning for 2010, you will be focusing more on social media this year. And if you are working in the nonprofit world, you probably can relate to the 85% of nonprofit executives polled by Weber Shandwick who say social media will be demanding a larger share of nonprofit spending dollars in 2010. But how do you harness the power of social media to get traditional media coverage? How do you embark upon, what I like to call, “social media relations?”
Find out how at Twitch! This event will feature a panel of working journalists who use social media daily to interact with PR professionals, communicators and the public. Think of this event as a “How to Pitch 2.0 Workshop.” Come with your questions about how to effectively use social media to land traditional media coverage. Learn how journalists are accepting pitches and twitches via twitter and Facebook, what they like and what they hate. Do some networking and workshop the idea of social media relations.
Twitch! Public Relations in the Age of Social Media
Thursday, Jan 14, 2010
Busboys and Poets Langston Room
2021 14th Street, NW
Washington, DC 20009
Cost: $20 Note: Space is limited. We can’t accept payment on-site. You must register online through Eventbrite.
Ryan Grim, Huffington Post / Author of “This Is Your Country on Drugs.” (@ryangrim)
Jamila Bey, National Public Radio and WAMU (@jbey)
McLean Robbins, Washingtonian and DC Modern Luxury Magazines (@deacondoesdc)
Organizer: Amanda Miller Littlejohn, Miller Littlejohn Media Group / Mopwater PR + Media Notes / Author of “The Mopwater PR + Media Notes Manual for a Stellar PR Career” (@amandamogul)
Last night I attended a public relations seminar at the WUSA Channel 9 Station in Washington,DC. The topic du jour was digital media and making the transition, but as it was a roomful of PR pros in a televison statio, questions naturally came up about pitching television producers in a digital world.
It’s no secret that newsrooms are shrinking. In December the Washington Post reported on WUSA9′s new approach to multimedia journalism; deploying anchors equipped with digital cameras, camcorders, and video editing equipment. This approach has been met with praise and criticism; but it still begs a question: how can PR pros successfully function in this new multimedia environment?
I found the comments of Khalim Piankhi, Vice President of Community Relations for WUSA9 to be extraordinarily spot-on. To sum up Piankhi’s thoughts, don’t pitch producers.
This may seem counterintuitive to public relations professionals, but the media industry is changing, which absolutely affects the way we work with media organizations. How do they liked to be approached? What are their preferences?
Piankhi says news organizations like his don’t particularly care about your client. They care about their audience. He suggests that instead of thinking of how you can get yourself or your client in the news, think how you can help a news organization meet its objectives. At the end of the day, news organizations need the most relevant content to keep their audience, and if a big story breaks they will be searching for content to pump out to their consumers.
So instead of thinking a pitch, think relationships, he went on to say. Frame yourself as a resource to a news organization. Check in from time to time. Send background materials. Keep your issue on the back burner-close enough that when that major story breaks bringing your issue to the fore, the producer will reach for the phone and call you.
Autumn is my favorite season of the year. It’s not just the high drama of the fiery foliage, leaves crunching underfoot, the wind whistling through the trees, acorns thumping down on the pavement below (while I do love all of this). It’s also a time of great reflection and preparation for the coming winter months. Like any other mammal, I’m readying for the cold season–fretting here and there getting my cave ready for a sort of professional hibernation.
When it comes to business, this certainly means generating leads to last me through the colder months. I do some of my best prospecting in the fall. Because the season is ripe for events of all kinds, I find myself on the circuit more than normal, so it’s a great time to network. This greater movement coupled with the biological need to prepare for a physical and seasonal slow-down, I’m motivated to get out there and get some business to last me at least until the next thaw.
This September, after a busy summer of working with one of my main clients on our big annual project, I got to work reaching out to prospects who I thought might be a good fit for my services and followed up on a number of leads. I received an overwhelming number of positive responses. One response that stood out to me most was from a national cultural organization that I was *dying* to work with. The contact told me that my timing was “excellent” because the organization is gearing up for it’s ten year anniversary next fall. So they will definitely start the process of working with a public relations consultancy much like mine very very soon.
I think fall is a busy time for most of us because of the back to school season, gala season, etc. And the holiday season is busy in its own way. But the very end of the year and the very beginning of the new year can be rough for some PR pros, especially independents, who are between contracts. My advice? Look forward, towards “the thaw”.
Think Spring. For your existing clients, already start thinking and talking about great campaigns for spring. Especially if your contract is up at the end of the calendar year, let your current clients know that you see yourself on their team past the winter months. Don’t give away all of your great spring ideas, of course, but let them know that you enjoy working with them and look forward to continuing the relationship and are hoping to renew a contract at the beginning of the year.
Prospect 2-3 Years Out. To do this, you can study calendars and conference schedules. If you’re looking to build a relationship with a new, dream client, keep your eyes peeled for large conferences that may be coming to your city. You may be able to help an organization facilitate a nice reception for local leaders on the ground. Large conferences are generally booked 1-2 years in advance, sometimes more, so you have time to develop your pitch. If a large event isn’t coming to your city until 2011 or 2012 even, you have time to get your ideas together, research the proper contacts and even do some targeted in-person networking before you pull the trigger. Obviously, if you want to land a good client for 2010, you need to have started yesterday. But there is still time. There are a lot of great conferences happening towards the end of the year. Find out when and where they are and whether or not you can help out on them.
Keep an Ear to the Business Ground. An organization’s launch, anniversary, etc. is obviously a great opportunity to introduce yourself to a public relations prospect; many times the organization or business that’s having the anniversary isn’t in planning mode, so it’s up to the enterprising to capitalize on insider knowledge. So keep your ear to the business streets by knowing what business projects are in the pipeline of your industry. I read the Washington Business Journal’s business leads section for general ideas about what’s going on behind the storefronts-who’s applying for business licenses and liquor licenses, who just registered a business, etc. As long as it’s not another PR firm, there’s a chance they could need PR, right? So just ask yourself the questions that pertain to the kind of PR that you do. What restaurants will be opening in a few months? What art galleries will be hosting the work of a prominent artist in the spring? What organization will be releasing an important study and will need help putting together a press conference? Now is the time to begin the big PR push.
Stay Way Ahead of the Prospect. Whatever your field of interest, always be a few months ahead of the potential client so that you can approach them before they even realize that they need you. When they do realize they need you, they may value you even more for your timing and instincts.
I had the pleasure of meeting today’s TDMJ PR Pro a few weeks ago, and was so compelled by her story that I knew you would be, too. In addition to being a new wife and mother like myself, Mrs. Lara is a tenacious public relations professional who started out in the world of academia and leveraged a thirst for knowledge and willingness to work hard to create her own opportunities. For Lara, this has translated into a pretty impressive career track only a few years out of college-not bad for someone who didn’t study communications in college! Already a senior account exec with several agency positions under her belt and a consulting practice in the works, Mrs. Lara is one to watch.
Name: Jacqueline Lara
Age: 26
Current City:Silver Spring, MD
Job Title: Senior Account Executive, Lyons Public Relations Owner, Mpact Communications
Length of Time in this Role: 18 months
Mopwater: Describe your path to PR. How did you wind up in this field?
JL: My path to PR was nontraditional, but I wouldn’t change it for the world because each step has molded my experience. I received my B.A. in Sociology and a business certificate from the College Park Scholars program at the University of Maryland. While I enjoyed my major and loved analyzing groups of people and their behaviors, as well as organizations and the key factors influencing their effectiveness, I often wondered what profession I’d pursue after college. I felt pigeon-holed between working in HR and becoming a social worker. Neither of these options appealed to me, so I took a few communications courses and was intrigued by the power of words and the way media pundits ‘spun’ messages to advance their platforms. Read the full story
Eleventh Hour Requests: Turn it down or turn it around?
Ah the constant considerations and mental multi-tasking that make up the ever-evolving job description of the public relations professional. We’re the unofficial keeper of the company brand. The assessor of image and public sentiment. But we also keep up with the daily duties that must be made systematic; the tasks that without our thinking must become second nature, commonplace, routine.
Long-range and short range pitching and planning. Searching for angles, securing opportunities for spokespersons, leveraging excitement around campaigns/seasons/holidays. The list goes on. Yet all of these tasks fit neatly into a package that clients and the public will eventually see as a finished, polished product.
But how do we get there? And how do we handle those eleventh hour requests from would-be clients who think it’s so easy to get there?
How many times have you been approached by an amazing potential client with an amazing story or an amazing product for which you could create an amazing pitch except this would-be client gave you absolutely no time to do your job? As in, one week to pull off a campaign? Or better yet two days? [Yes, this has happened to me.]
While this may fly at a large agency that has minions working around the clock, you may be dealing with 2-3 people max when you are working with a smaller firm. As PRos, we have to ask for, no, we have to demand time. And this may mean explaining that hey, when you work with a smaller firm you’re not dealing with layers of bureaucracy, or dozens of junior staff members. You’re dealing with a greater attention to detail, a higher level of customer service, and of course a lower overhead.
Don’t be ashamed to turn down a project because there isn’t enough time to turn it around. Believe it or not, just because you are a public relations pro, doesn’t make you a magician. As with anything else, it takes time to do a thorough job and produce professional results. Clients expect nothing less than that from you. Demand that same level of professionalism from your clients.
When you are running your own consultancy, it’s easy to get caught up in how to get clients, keep clients, and how to get more out of clients. The client chase as I like to call it, is probably the number one consumer of a consultant’s time, outside of doing actual consulting work. We’re so obsessed with getting and growing that we sometimes fail to take the time to think long and hard about the people who we have supporting us.
Because at one point or another, you will come to depend on the services of a freelancer or subcontractor to help you with your client work. While you’ve heard me talk about the kind of clients to avoid, there also quite a few subcontractors to avoid, too. Here are a few subcontractors to steer clear of:
The Diva Don’t let the feminine title fool you: a diva can be male or female. It’s the attitude and behavior of this dangerous contractor that will clue you in. Divas are generally very inexperienced and lack business acumen; they don’t understand the ins and outs of running a business so their actions and attitudes indicate as much.
The diva wants to do all of the glamorous things-attend red carpet events, get photographed, hook her friends up with VIP tickets, mix and mingle with the client or worse yet, the stars. But the diva does not want to do the simple tasks that keep the firm afloat. The diva does not want to be told what to do; the diva wants to tell you what she’s going to do.
There are service-oriented divas. The copywriter who can’t stand to be edited.The graphic designer who refuses to grant client requests because said requests will diminish “the integrity” of his “artistic work”. Whatever the case may be, all divas have similar core characteristics: they think that somehow they are above instruction or menial tasks. They think you’re an idiot, and that they should already be running the show.
The Ditz Don’t we all know a ditz? This lovable character somehow makes it past even the most stringent screening processes and finds him or herself at work in the best firms. You know the ditz: you have to repeat everything to him 3 times. You spend so much time explaining a task that you wonder to yourself, would it have been faster to have just done it yourself. Read the full story
You’ve seen the ads on the job boards: social media specialist, social media strategist, digital communications expert. Major corporations and organizations can see the value of social media, so they’re creating new positions to fill this role.
For the freelancers and consultants, social media is a perfect niche field for you to start or grow your freelancing practice. But don’t stand on the sidelines for too long: social media is super hot right now, but it’s only a matter of time before it grows beyond the purview of specialists and becomes just another ubiquitous subset of communications that every communicator is forced to master.
So…a few people have mentioned to me that they would be freelancer by now if they only knew how to make it happen. I’m here to tell you, there’s no magic formula: but talent and persistence will certainly get you far.
I was inspired to post this by one particular PR pro who I know is going to light the Midwest ablaze as soon as she figures out how awesome she is. If you’re looking for help getting started with a new business idea, or as a freelance copywriter or marketing/public relations professional, you may benefit from my experience. It’s certainly not a road map for everyone, but for those looking for a little direction, it may be a start.
The ability to create a sound strategy to promote an event, person, product or cause lies at the core of our profession. That means making judgment calls about what medium or combination of media to use when crafting a good pitch. Increasingly, spreading the word and generating buzz requires a multitiered, multifaceted and multimedia approach. In addition to the original channels of media, we must continue to push the envelope and learn creative ways to attract attention and engender the compassion of our target audience-whether they are reporters at the Wall Street Journal or consumers.
This video for Share Our Strength is a great and inspiring example of this outside-of-the-box thinking. Created by the genius creative minds at Washington, DC-based iStrategyLabs, the video is beautifully scripted and animated. And what’s more, it’s scored with original music. Can you imagine sending this thing to a journalist as your pitch?
You know the feeling. You’re working on a new project and you’re in the zone. Your brain is rapid firing idea after idea; you’re drowning in a deluge of creativity. You’re thinking to yourself, “Wow...this client is doing some amazing work in the community,” or “This campaign is briliant; it’s so cutting-edge, the PR element needs to be over the top…” Especially when you have a new client whom you are trying desperately to impress, it seems that the ideas just keep coming and coming; you’re ready to produce the YouTube video and tie the Twitter campaign to a creative giveaway. PR superhero to the rescue!
Not so fast. Hang your cape back up on its hook.
If you find yourself working on a project and the scope seems to grow in medias res, take the time to solidify the details of your compensation before you continue doing your work. It can be nearly impossible to do for those of us who tend to get inspired and want to just do the good work. But a big part of our jobs as communications professionals, frankly, is communicating these evolving scopes with our clients. Educating the client on how long things take, what steps are involved and how much things cost is all a part of that communications challenge.
Should you find yourself ready to rush to save the day, keep these things in mind first:
Don’t Squeeze: The same way you wouldn’t try to squeeze size 8 thighs into size 2 jeans, don’t try to fit a 2-Year campaign Into a 6-Month Contract. When you do, you’re setting yourself up for failure. If your client has limited time and goals that would normally exceed the time frame, let them know that in the future they should plan ahead so that everyone has the time to do a great job. And then let them know what in your professional opinion can be successfully achieved in the time they have left. Read the full story
This morning I attended the PRSA National Capital Chapter’s panel in Washington, DC: How to Get Big Media Hits in a Social Media World. Joe Johns, a correspondent for CNN, gave this great synopsis of how he uses Facebook to get information for his stories. While he loves Facebook, he’s not such a big a fan of Twitter. So the lesson here is, know your journalists’ tastes.
Find out how to use hashtags to promote your event, connect with influencers before your event, manage your hashtag during the event, use Twitter and other tools to stream your event live, and how to reward active hashtag users after the event.
Name: Anne Williams Age: 36 Current City: Washington, DC Job Title: Customer Services Program Specialist Company Name: DC Office on Aging Length of Time in this Role: 1 year Twitter Handle:annieb1113
Mopwater: Describe your path to PR. How did you wind up in this field? AW: As a radio,tv & film production major at Howard University, I had interesting internships that sparked my interested in the public relations field: promotions department at Majic 102.3 and the White House Office of Communications. After HU, I got my graduate degree in public communication from American University. I’ve worked at a non-profit organization in the DC area and a marketing and PR firm in Northern Virginia. In 2000, I landed in the marketing and communications department at BET Networks where I stayed for a little over seven years. Now, I work for the DC Office on Aging.
Mopwater: What aspects of the industry are you most excited about? AW: Entertainment PR. I have always been a huge television and movie addict and pop culture junkie, so everything entertainment related really excites me.
Mopwater: Describe a typical workday including your work hours. What do you do all day? AW: My work day begins at 8:30am and ends at 5pm. On a daily basis, I manage the ADRC website, create publicity and marketing materials for upcoming events and agency initiatives. Because all media related public relations is being centralized under the Mayor’s communications team, I work on collateral publicity and marketing materials. A lot of time is spent using desktop publishing programs to create flyers, brochures, advertisements, program booklets, etc. I also design and edit the ADRC newsletter.
Mopwater: What are your favorite and least favorite PR tasks and why? Do you love to pitch? Dread writing releases? Adore blogging for your brands? AW: I love writing! Being creative and making people take a second look at what would normally be considered “the usual”. I’m an optimist so I try to find the positive an every situation. I’m not as big a fan of pitching but with digital media, that aspect of pr is evolving. You can establish relationships and creatively pitch clients via email, Facebook, and Twitter a lot faster and reach a broader audience. Pitching has become so much more than just a phone call to a reporter. Read the full story
The other day I got a note from Devon, the Spring intern. She was telling me how her summer and fall were shaping up work-wise and thanking me for the opportunity to work with me and learn on the job. Devon has lined up internships with two PR firms and is on her way. I’m so excited for her. Devon composed a letter for our readers and I wanted to share it with you.
