You’ve seen the ads on the job boards: social media specialist, social media strategist, digital communications expert. Major corporations and organizations can see the value of social media, so they’re creating new positions to fill this role.
For the freelancers and consultants, social media is a perfect niche field for you to start or grow your freelancing practice. But don’t stand on the sidelines for too long: social media is super hot right now, but it’s only a matter of time before it grows beyond the purview of specialists and becomes just another ubiquitous subset of communications that every communicator is forced to master.
In lieu of a photograph, I snagged this recent video interview of today’s TDMJ subject Ged Carroll. This London-based PR man is the head of digital strategy for the UK office of Ruder Finn Public Relations. In the above interview with Econsultancy, Finn gives us a few social media best practices. Below in TDMJ, he tells what it’s like to work in the UK and in the digital department of a top global public relations agency.
Name: Ged Carroll, 38
Current City: London, England
Company: Ruder Finn, 40+ people UK and 600+ worldwide. Prior to this he helped found Waggener Edstrom‘s digital office and worked in house at Yahoo!
Job Title: Director, Digital Strategies
Mopwater: What made you get into public relations? What do you like best about the field? GC: I got into PR through wanting to work in an agency environment following completing a degree in marketing. I had previously worked part-time marketing club nights, DJ’ing and working in the oil industry as a plant process operator. PR as a career has been good to me; I have managed to travel internationally and meet some interesting people.
Mopwater: What aspects of the industry are you currently most excited about? GC: Probably the most exciting bit about the industry at the present time is the change that it is undergoing, which I think that the recession will accelerate. This change will be structural as marketing communications disciplines mesh together and the opportunities opening up as the Gordian knot of how to measure PR is finally broken!
Mopwater: Describe a typical work day including your typical work hours. GC: There is no typical work day in digital. The other day I went from dealing with lice shampoo to semiconductors in the space of half an hour. My role involves doing web research, conducting online outreach, designing online campaigns, working with internal designers, developers and third parties to build websites, providing advice to teams and clients, running external training programmes and speaking at conferences. Sometimes it can be long hours, but on the up side the firm is pretty flexible and efforts are appreciated. Read the full story
CNN correspondent Joe Johns offers what could be a case study in bad PR, and a cautionary tale for all of us. Johns tells the story of an unfortunate PR person who pitched the top of the CNN food chain (the producer) instead of involving the corresponding reporter directly.
Name and News Organization: Kate Michael, KStreetKate.net and The District Dish Beat: DC topics (People, places, events, charities, businesses) Job Title: New Media Personality Length of Time in this Role: 3 years Web Site and/or Blog: K Street Kate/ The District Dish Twitter Handle:@kstreetkate
Mopwater: What kind of stories/people/companies are you most interested in covering, and in what context? KM: Both the online magazine and talk show feature the best of DC, lifestyle stories that highlight the real District of Columbia and its eclectic neighborhoods.
Mopwater: What’s the best pitch you’ve gotten recently and why? KM: A unique and interesting business (trapeze school) moved into the area and featured lessons with the instructor who taught “Carrie” on the trapeze episode of Sex and the City. We booked him immediately to tell people about the trapeze school on The District Dish!
Mopwater: What’s the worst pitch you’ve gotten recently and why? KM: The sister of a local woman asked me to do a feature on her because she was “so nice” and “people should know about her”… I’m not sure why.
Mopwater: What’s the easiest way to get ignored by you when pitching? KM: Forget to take out the name of the other publication you were pitching when you were cutting and pasting your pitch.
Mopwater: What’s your preferred method of contact? Phone, email, your web site, your twitter account, your Facebook? KM: Email and twitter, equally. My actual e-mail is listed on my facebook page, so why use a facebook message?? Read the full story
Name: Amber Naslund
Age: 33
Current City: Chicago, IL
Job Title: Director of Community Company Name: Radian6
Length of Time in this Role: 6 months-ish
Web Site: Radian 6
Blog: Altitude Branding
Twitter : @ambercadabra
Mopwater escribe your path to PR. How did you wind up in this field? AN: Accidental! I was a music performance major (flute) in college, and have worked in non-profit fund development, corporate marketing, and as an independent consultant. I’m not a formally trained marketer, rather I’d like to think I’m a communicator and connector.
Mopwater: What aspects of the industry are you most excited about? AN: The potential for social media to break down internal boundaries within companies, and bring out the best of marketing, PR, customer service and product management. I’m excited about how it gives the community a voice, but I think it’s really bringing businesses back to the tenets of doing good work that’s based in very basic principles.
Mopwater: Describe a typical workday including your work hours. What do you do all day? AN: Woo. Well, I work on average 9 to 12 hours a day, but that’s often split up into chunks. I spend my days creating content, engaging with our customers on social sites (mostly Twitter and blogs), creating ideas to better support our community, and traveling all over to events to meet all these people face to face. Read the full story
If you’re like me, you are in charge of convincing business owners why social media is important to their bottom line; and you’re probably also trying to get them actively engaged in it. It’s a process to truly win over those who are extremely private or just simply averse to telling the world what they’re doing. Here are a few tips to get those you’re working with on board.
Sell It. Before you can expect your client or boss to buy into the virtues of social media, you must first answer the obvious questions: “What’s in it for the company? Why should we invest our resources here?” As your client or company’s social media ambassador,you have to do your homework. Offer up clear examples of where social media worked for a similar company. Show where a direct competitor saw results and you’ll get and keep a client’s attention.
Educate the Gatekeepers. Consider hosting a half-day social media camp for your client or Marketing Director to go over the basics. Make your presentation fun, interactive and easy to follow. Remember: those who don’t use social media are often intimidated by it or at the very least, don’t understand how far-reaching it is. Hold your boss or client’s hand and let them know you understand their apprehension. Repeat your belief that social media is a worthwhile investment.
Offer a Roadmap. What good does it do you to create an incredible plan that can’t with real ways your client or boss can begin using social media immediately. Set up accounts on social media sites for them and hand them a username and password.
Set Metrics. Be sure that you set goals that your client can really measure. Give them participation goals (i.e., two blog posts per week, or 1 Twitter update a day) as well as goals for the newly implemented social media program (i.e., 200 new Twitter followers by [date], or an improved online brand image by [date]). If you set goals, you can chart your progress easily. Knowing your progress allows you to change course if your strategy isn’t working.
Build It In. Developing your marketing and PR calendar for next year? Build social media into the plan so those in charge can
see exactly where it fits, and exactly how it complements the work you’re already doing.
Communicate the Commitment. While implementing a social media program may seem to have no real associated costs, developing quality social media programming can be extremely time-consuming. Communicate this fact to your client or director to be sure that you are well-compensated for your time.
Peter Shankman’s service Help a Reporter Out (HARO) has revolutionized the way publicists and PR practitioners find and respond to reporters’ queries. Based on the premise that “everyone’s an expert at something,” the thrice-daily free email service delivers dozens of queries to a subscriber’s inbox every day. All you have to do is sign up, check your email, and scroll.
But such services have also given any and everyone with an email address access to media contacts. As an advocate of free services, I believe the democratization of media relations is great. But as a former reporter, I know that in the wrong hands, such power can be potentially hazardous.
Dealing with the media requires a certain brand of etiquette, and that may escape an artist or small business doing its own PR. And that’s completely understandable. That’s why there are professionals that do this sort of thing.
I recently caught up with Jennifer Thomas, a Florida-based travel columnist and editor of an online travel magazine. She regularly posts queries on HARO. Should you ever find yourself responding to a posted query, here are 6 tips from Jennifer on how to respond:
1.PITCH ON TOPIC.I know this sounds obvious, but you’d be surprised how often I receive pitches that have zero to do with my query.
2.ANSWER ANY QUESTIONS POSED IN THE QUERY. Please do not say “I have an expert for you, click here,” or “I wrote about this, visit my blog at X”. I want to hear what you have to say about the query and how you think you or your expert fits in. Do not make me work for it. There are too many people responding to posted queries, so those who actually take time to provide relevant information will likely receive follow up questions or be included in the article.
3.MEET THE DEADLINE. If a deadline is included in the query, please, please, please, respond in a timely fashion. Just today, I am still receiving pitches responding to a specific query from 6 days ago. The article has already been written. If by chance you or your client fit perfectly into a story, then start off by saying “I know your posted deadline has passed, but I have a great source for you. I’ve included specific content below in case you might still be working on the article. If not, I appreciate you considering this client for any future article opportunities.”
4. PROVIDE THE WEB SITE FOR MORE INFORMATION. You’d be surprised how many pitches I receive, particularly for consumer products, that do not include the Web site. I then have to ask for the Web site, which could be a huge delay if the client contact is not immediately available, or I do a search on my own for the appropriate Web site and it may or may not be the right one the client/source wants me to include.
5. USE CONTACT INFO WISELY. I don’t mind being added to press lists for additional press releases or unsolicited pitches personally. Often this received proactive content might spark a story idea for me. So, bring it on. As a general rule though, only pitch me 2x a month per client unless you have a brand like Oprah.
6. KEEP FOLLOW-UP QUESTIONS TO A MINIMUM.If I’m working with you/your client on a story and it is evident that I am including your information, please keep follow up to a minimum. I personally do alert my sources when an article has posted, but that’s not needed…it’s just polite on my behalf. That’s what Google alerts and the pr firm’s searching is for. I ignore the continuous “do you know when it’ll be posted” or “what is your circulation” type questions. Reduce the back and forth please…I am on deadline!!
As you may recall in Why Twitter (Part I), I promised to follow up with more ways that you can use Twitter for business. If you’re a business owner/entrepreneur, artist, celebrity-in-the-making, you need to get on Twitter. Here’s why: Your customers are on Twitter. Your would-be customers are on twitter. And more than likely, the competition is on Twitter.
Let’s say you sell…uh I don’t know, post-it notes (first thing I saw on my desk, sorry). So anyway, you’re selling these post-it notes and you set up your Twitter page online. You’re following a few people and you’ve got your mom, cousin and best friend following you back. But that’s it. You’re thinking “How in the world is this silly page gonna help me sell more post-it notes?” Let me tell you. Read the full story
Welcome to the first Test Drive My Job-a column that will profile marketing, public relations and social media professionals at various stages of their careers. Test Drive My Job is meant to do just that-allow you to test drive a job before embarking on a new career or industry change. Use the experiences of your colleagues to find out what careers may be a good fit for you. Feel free to connect on Twitter to learn more about each of their experiences.
I recently caught up with Peter Corbett aka “Mr. Social Media DC,” whom I met at the One party a few weeks ago.
Company Size: 2 employees + 20 something contractors
Job Title: CEO
Time @ Job: 17 months
Mopwater: What are your typical work hours?PC: 7am – 2am (yes…i average about 19 hours a day)
Mopwater: What’s your typical workday like? PC: I move client’s business forward with smart marketing programs that deliver results. Tactically speaking that means I spend a lot of time thinking about their brands and customers and then provide creative ways to deliver value to that audience. Once ideas are on paper, I usually get involved in executing digital builds or physical programs of some kind. Mopwater: Where and how do you work? PC: I work everywhere. I have an awesome LAB in Dupont Circle and a home office. I travel a lot so I do a lot of work in hotels, coffee shops, book stores. I love this way of working – I’m a digital nomad! Mopwater: What type of clients do you take on and what do you do for them? PC: We work mostly with consumer brands but also work with some non-profits and the government. We provide interactive strategy, experiential marketing and content creation services. Here’s our capabilities deck. We recently did this project. And this project and this one, too.
Mopwater: How many co-workers/employees do you have? How do you best collaborate with your team? PC: I have 1 employee, my COO. We have 20+ contracts that work with us both in person and virtually. We use wikis, blogs, twitter, facebook, Basecamp, conference calls and all manner of collaboration tools to do our work.
Mopwater: What are your favorite things about working at iStrategyLabs? PC: The most exciting thing is that iStrategyLabs is not definable and ever changing. We’re morphing with the market as we go and are batting a thousand with regard to delivering results for clients. Providing marketing services for clients is what we’re known for, but increasingly we’re an incubator/community developer/innovation company. It will be an exciting year in 2009!
Mopwater: What do you wish was different about your job? PC: I wish I didn’t have to think about internal operations at all – my COO came on board 3 months ago and soon that part of the puzzle will be completely off my plate.
Mopwater: Do you see yourself in this job in 5 years? If not, where do you see yourself? PC: Yes. This is a company I plan to run and keep for the rest of my life. There is no exit strategy. Being an entrepreneur is the most rewarding and challenging path in the world. If you plan to start you own thing remember this – it’s all or nothing. You’ll either be success or you’ll crash and burn. Be prepared for both!
escribe your path to PR. How did you wind up in this field?
If you missed the first 
Peter Shankman’s service 
